At Upstock Toronto, customer satisfaction is important to us. However, if you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Please read this policy carefully before initiating a return.

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Eligibility for Returns

To qualify for a return, the following conditions must be met:

The return must be requested within 14 days of receiving the item.

Items must be unused, unworn, unwashed, and in original condition.

All original tags, labels, and packaging must remain attached and intact.

Trying on items is permitted, but items must not show signs of wear.

Items intentionally ordered in multiple sizes with the intent of returning part of the order are not eligible for return.

Products must be physically received before a return request can be processed.

Return shipping costs are the responsibility of the customer. This includes any international shipping fees, customs duties, or related charges.

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Return Process

To initiate a return:

Contact us at info@shopupstock.com within 14 days of receiving your item.

Once your request is reviewed and approved, you will receive the return instructions and return address.

The item must be shipped back at your own expense.

We strongly recommend using a shipping method that includes tracking information.

Please note: Returns sent without prior approval may not be accepted.

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Refunds

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed within 14 business days to the original method of payment.

Original shipping costs are non-refundable.

Upstock Toronto reserves the right to refuse refunds if returned items do not meet the stated conditions.

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Shipping & Liability Disclaimer

We are not responsible for packages that are marked as delivered by the shipping carrier.

Customers are responsible for providing the correct shipping address at checkout.

Address errors must be reported within 24 hours of placing the order.

Orders that are lost due to incorrect address details provided by the customer cannot be refunded.

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Important Notice

Upstock Toronto operates as an international online retailer. Some items may be fulfilled from international suppliers. Delivery and return logistics may therefore involve international shipping.

By placing an order on our website, you agree to the terms outlined in this Return Policy.

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Contact

For any questions regarding returns or exchanges, please contact:

Upstock Toronto
Molenstraat 72
7472 CM Goor
Netherlands

Chamber of Commerce (KVK): 94164215
VAT Number: NL005069286B61

Email: info@shopupstock.com